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          The DigiPen IT Help Desk is open from 8:00 a.m. to 8:00 p.m. Monday through Friday, and 10:00 a.m. to 6:00 p.m. Saturdays. The Help Desk is best contacted by email at 服务支持[在] digipen [点] EDU,这将创造在我们的系统出票。

          你也可以去 //helpdesk.digipen.edu and log in with your DigiPen credentials to directly use the ticketing system. Note that this system does not provide any additional functionality over a direct email. Walk-ins for questions or requests are always welcome.



          • A clear, concise description of the nature of the problem. Any pertinent error messages should be included. An easy way to do this is with a screen capture.

          • The location of the problem, including the DIT number if the issue is with a computer. This number is located on the top of the computer case, near the front.


          IT will respond to tickets in the order they are received. Once the problem is resolved, the ticket will be closed and a notification sent to the requestor. If the problem has not been satisfactorily resolved, the ticket may be re-opened by replying to the email.

          Notifications of actions taken will be emailed to the requestor. It is important to read these emails. It is often necessary for a technician to ask further questions in order to do the needed work. If such a request is made and IT does not get a response, the ticket will be closed.





          DigiPen provides two ways to check your email. The webmail page is universally available but should be used as a supplemental or emergency method. The preferred method is to use an email client, such as Thunderbird or Outlook. Setup and technical information is available here: //inside.digipen.edu/main/itfaq:email

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          502 Bad Gateway //inside.digipen.edu/main/itfaq:configuration_changes



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