The DigiPen IT Help Desk is open from 8:00 a.m. to 8:00 p.m. Monday through Friday, and 10:00 a.m. to 6:00 p.m. Saturdays. The Help Desk is best contacted by email at 服务支持[在] digipen [点] EDU，这将创造在我们的系统出票。
你也可以去 //helpdesk.digipen.edu and log in with your DigiPen credentials to directly use the ticketing system. Note that this system does not provide any additional functionality over a direct email. Walk-ins for questions or requests are always welcome.
IT will respond to tickets in the order they are received. Once the problem is resolved, the ticket will be closed and a notification sent to the requestor. If the problem has not been satisfactorily resolved, the ticket may be re-opened by replying to the email.
Notifications of actions taken will be emailed to the requestor. It is important to read these emails. It is often necessary for a technician to ask further questions in order to do the needed work. If such a request is made and IT does not get a response, the ticket will be closed.